Shipping & Returns
Online orders will be shipped within 48 hours after placing the order if all items are in stock. Items normally ship USPS Priority Mail (USPS estimates actual transit times from 1-5 days from shipment). A shipping confirmation email including a tracking number from USPS.com will be sent when your order leaves our warehouse. Island Snow Hawaii does NOT ship to freight forwarders. For international orders and inquiries, please contact us at email@example.com.
Online Return Policy
If you're not happy with your online purchase for any reason, simply send back your unused item within 30 days of receipt for a full refund. Please contact us at firstname.lastname@example.org with the order number and the style numbers of the items being returned. To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging. Refunds will be made in the form of the original payment. We will notify you as soon as your return is processed. If you have any questions, please contact us at 808.926.1815 or email email@example.com.
Please email firstname.lastname@example.org for any additional information.
In-Store Return Policy
All returns must be made within 7 days of the date of purchase; all other exchanges must be made within 30 days of the date of purchase. Items must be accompanied with sales receipt and be in saleable condition. Refund/exchange amount will be determined by the price of the item at the time of the return/exchange. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Hang tags and Island Snow Hawaii price tags must be intact on the merchandise. All sales are final on discounted and on-sale merchandise.