Online orders ship within 2-3 business days after order placement. If an item in your order is unavailable, you will be notified within this time. Items normally ship USPS (USPS estimates actual transit times from 1-5 days from shipment). A shipping confirmation email including a tracking number from USPS will be sent when your order leaves our warehouse.

For international orders and inquiries, please contact us at info@islandsnow.com. Island Snow Hawaii does not ship to freight forwarders.

If you are not happy with your online purchase for any reason, simply send back your unused item within 7 days of receipt for a refund (less shipping cost) or within 30 days of receipt for exchange credit. Please contact us at info@islandsnow.com with the order number and the style numbers of the items being returned. To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging. Refunds will be made in the form of the original payment. We will notify you as soon as your return is processed. If you have any questions, please contact us at (808)926-1815 or email us at info@islandsnow.com.

All return must be made within 7 days of the date of purchase; all other exchanges must be made within 30 days of the date of purchase. Items must be in original, unused condition with original tagging and store sales receipt. Refund/exchange amount will be determined by the price of the item at the time of the return/exchange. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Hang tags and Island Snow Hawaii price tags must be intact on the merchandise. All sales are final on discounted and on-sale merchandise.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

islandsnow.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order. islandsnow.com may use your information collected online to process and fulfill your order. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this Privacy Policy. We will use your personal information to provide products and services to you (e.g. to process and ship your online order). islandsnow.com periodically will update customers via email about new product updates and promotions. If you wish to be removed from this email list, then please visit islandsnow.com and removed your email address by updating your personal information or click the "unsubscribe" link at the bottom of an email you have received from us. Island Snow will not rent, sell, trade or otherwise transfer your personal information for any reason.

Security of Information

We consider your account information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, and notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of and serve advertisement with a 3rd party.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.